{"id":462,"date":"2022-09-27T15:54:01","date_gmt":"2022-09-27T14:54:01","guid":{"rendered":"https:\/\/speednames.com\/?page_id=462"},"modified":"2023-09-04T12:49:09","modified_gmt":"2023-09-04T11:49:09","slug":"faq","status":"publish","type":"page","link":"https:\/\/speednames.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n

\n\t\tFrequently Asked Questions\n\t<\/h2>\n\t\t\t\tGeneral\/Account\n\t\t\t\tDomains\n\t\t\t\tEmails\n\t\t\t\t\t\t\tGeneral\/Account\n\t\t\t\tHow do I access my Speednames Account?\n

Simple. Log into your online portal https:\/\/portal.speednames.uk\/portal\/<\/a><\/p>\n\t\t\t\tWhat If I don’t know my Password?\n

Go to the online portal https:\/\/portal.speednames.uk\/portal\/<\/a>, and click the “Forgot Password?<\/p>\n

This will provide you instructions on how to reset, followed by a password reset link. Please check your junk\/spam folders for this.<\/p>\n

Please note the password reset link is only valid for 1 hour. You are only able to do to 5 resets in a 24-hour period.<\/p>\n\t\t\t\tHow do I update my details?\n

By accessing your online portal, you can update most details yourself https:\/\/portal.speednames.uk\/portal\/<\/a><\/p>\n

If you require a specific update from the team, please reach out to billing@speednames.uk<\/a> providing the update you require and the first 4 characters of your password.<\/p>\n

Please note without confirming the characters of your password the team are not able to assist.<\/p>\n\t\t\t\tHow do I get a copy of my invoices?\n

Log into your online portal\u00a0https:\/\/portal.speednames.uk\/portal\/<\/a>. Hover over your name in the top right-hand corner and from the drop-down menu select the invoice tab.<\/p>\n\t\t\t\tI need to update my payment method; how do I do this?\n

Log in to your online portal https:\/\/portal.speednames.uk\/portal\/<\/a> and hover over your name in the top right-hand corner and from the drop-down menu select the payments tab. From here you can add\/update\/amend your payment method.<\/p>\n\t\t\t\tHow do I cancel my account?\n

If you wish to cancel your account, please send an email to billing@speednames.uk<\/a> along the with the first 4 characters of your portal password or email us from the account email address. Please also confirm in detail what products you wish to cancel or confirm if you wish to cancel the account indefinitely.<\/p>\n

Please note upon deletion of an account, this process cannot be reversed.<\/p>\n\t\t\t\tAccessing my FTP?\n

If you haven’t already reset your FTP details via this portal, your existing FTP credentials will not work. You will need to create new FTP users within your Portal. To create new users:<\/p>\n

1. Login to speednames.co.uk – https:\/\/portal.speednames.uk\/portal\/<\/a><\/p>\n

2. Select Web Apps > FTP<\/p>\n

3. Follow on screen instructions to create and save users<\/p>\n

FTP Login:<\/p>\n

Host: Your domainname.tld<\/p>\n

User: Your domainname.tld or user.domainname.tld<\/p>\n

Password: is what you set within FTP Manager<\/p>\n\t\t\t\t\t\t\tDomains\n\t\t\t\tHow can I transfer my domain name to Speednames?\n

If you are wanting to transfer your domain name from another provider to Speednames, please email the team at domainservices@speednames.uk<\/a>. Providing the domain name in question you wish to transfer in, along with the EPP Code (or Auth code) for the domain and the first 4 characters of your password.<\/p>\n

The team will then contact you back to advise of the following steps.<\/p>\n\t\t\t\tHow can I transfer my domain name to another provider?\n

If you are wanting to transfer your domain name away, you have a couple of options depending on the type of domain you have (TLD – .co.uk, .uk, com etc).<\/p>\n

Option 1- If your domain requires you to update your IPS Tag, this cannot be done in the customer portal and must be domain by emailing the team at domainservices@speednames.uk<\/a>. Please email team advising what the domain what you would like to transfer, and what the IPS Tag needs to be updated to.<\/p>\n

Option 2 – If your domain requires an AUTH Code (or EPP Code), you do do this by logging into your online portal and going to “Manage DNS” and requested via this.<\/p>\n

If for any reason this does not provide what you require, please email the team at domainservices@speednames.uk<\/a> providing your details, and the first 4 passwords of your password and we will look to assist.<\/p>\n\t\t\t\tHow do I register a new domain name?\n

If you are an existing customer of Speednames, you are able to simply log into your online portal and click the “Shop” button in the top right-hand corner and purchase the new domain directly. This will then appear in your online portal.<\/p>\n

If you are a new customer, then please email the billing team on billing@speednames.uk<\/a> providing the following information.<\/p>\n